Frequently Asked Questions
Answers to common questions about your account, progress, and subscription.
Account & Getting Started
Sign up with email, Google, or another supported provider via Clerk authentication.
Use the "Forgot password" link on the sign-in page; a reset link is sent to your email.
Yes, from Settings you can update your name and choose from the preset avatar picker.
Uploaded photos are automatically screened; if flagged as inappropriate, it's removed and you'll need to pick a preset avatar instead.
Learning & Progress
You earn XP by completing lessons and quizzes; hitting certain thresholds unlocks badges.
Check the "My Progress" / Learning Pulse dashboard for charts of your activity over time.
By total XP earned; your displayed name on the leaderboard is your account's display name.
If streaks apply to your account, missing a day resets your current streak count.
Subscriptions & Payments
Payments are processed securely through PayHere.
From Settings > Subscription, you can view, upgrade, downgrade, or cancel your plan.
Invoices are emailed to you and available for download from your account.
Yes, promotional codes can be applied at checkout when available.
Safety & Moderation
Use the report option on a user's profile, or contact support via the WhatsApp button.
Violations of community guidelines (e.g., inappropriate names/photos) may lead to a warning, restriction, or ban by admins.
Support
Tap the WhatsApp floating button for direct support, or email us.
See our Privacy Policy under the legal section for details on data handling.